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    Title: 作業價值管理(AVM)對管理決策及員工行為影響之研究:以A銀行為例
    A Study on the Impact of Activity Value Management (AVM) on Managerial Decision-Making and Employee Behavior: A Case Study of Bank A
    Authors: 連楷
    Contributors: 吳安妮
    連楷
    Keywords: 作業價值管理
    AVM
    管理決策
    員工行為
    經營績效
    Date: 2025
    Issue Date: 2025-08-04 13:29:07 (UTC+8)
    Abstract: 隨著金融科技的快速發展與全球經濟環境的不確定性,臺灣金融業面臨諸多挑戰與轉型壓力,需導入更科學及有效的管理工具,以提升經營競爭力。而過往眾多實例,已實際證明AVM(Activity Value Management)可以有效提升企業之管理效益,惟AVM或其基礎之ABC(Activity Based Costing)於台灣金融業應用案例仍較少。
    基於此原因,本研究透過個案銀行研究,探討銀行業實施AVM後對銀行經營的影響,主要探討四大議題:AVM對於管理決策的影響、AVM對於員工行為的影響、AVM對於經營績效的影響及AVM實施之缺口分析(實際與預期差異)。希望能透過本研究,為台灣銀行實務界提供一套具體可行的管理優化方向。
    Reference: 一、中文部分
    中央銀行,2024,中華民國金融穩定報告第18期。
    台灣金融服務業聯合總會,2024,113年金融建言白皮書。
    吳安妮,2001,作業制成本制度(ABC)在管理決策上之效益。會計研究月刊,第182期, 59-63。(DOI:10.6650/ARM.2001.182.59)
    吳安妮,2015,管理會計技術商品化:以ABC為核心之作業價值管理系統(AVMS)為例,會計研究月刊,第359期(10月), 20-24。(DOI: 10.6650/ARM.2015.359.20)
    吳安妮,2023,用AVM做對管理,天下文化。
    金融監督管理委員會,2025,金融統計輯要(113年12月版)
    莊蕎安,2007,政治大學會計系教授吳安妮與中國信託金控副總經理陳永晉的深度對談-ABC的過去與未來。會計研究月刊,第263期, 75-81。(DOI: 10.6650/ARM.2007.263.75)
    朱炫璉, 高惠松, 李怡穎,2010,實施作業基礎管理與公司績效之關聯性。當代會計,11卷1期,1-24。(DOI: 10.6675/JCA.2010.11.1.01)
    二、英文部分
    Chea, A. C. 2011. Activity-based costing system in the service sector: A strategic approach for enhancing managerial decision making and competitiveness. International Journal of Business and Management, 6(11). (DOI: 10.5539/ijbm.v6n11p3)
    Charaf, K., and A. F.-A. Rahmouni. 2014. Using importance performance analysis to evaluate the satisfaction of Activity-Based Costing adopters. Accounting & Management Information Systems, 13(4), 665–685
    Kaplan, R. S., and R. Cooper. 1998. Cost & Effect: using integrated cost systems to drive profitability and performance. 2nd edition. Boston: Harvard Business School Press.
    Kaplan, R. S., and S. R. Anderson. 2004. Time-driven activity-based costing. Harvard Business Review 82 (November): 131-138.
    Mostaque Hussain, and A. Gunasekaran. 2001. Activity‐based cost management in financial services industry. Managing Service Quality: An International Journal, 11(3), 213 - 226. (DOI: 10.1108/09604520110391324)
    Nitin, K. & Dalgobind, M. 2013. Current Trends of Application of Activity Based Costing (ABC): A Review. Global Journal of Management and Business Research Accounting and Auditing, 13(3) :11-24.
    Turney, P. B. B. 2005. Common cents : how to succeed with activity-based costing and activity-based management. Revised edition. New York: McGraw-Hill.
    Tom Kennedy, and John Affleck-Graves. 2001. The Impact of Activity-Based Costing Techniques on Firm Performance. Journal of Management Accounting Research, 13(1), 19 – 45. (DOI: 10.2308/jmar.2001.13.1.19)
    Yin, R. K. 2014. Case study research: Design and methods. 5th edition. Los Angeles: SAGE.
    Description: 碩士
    國立政治大學
    國際金融碩士學位學程
    112ZB1039
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0112ZB1039
    Data Type: thesis
    Appears in Collections:[國際金融碩士學位學程] 學位論文

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