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| Title: | 以AHP法建構中小水五金製造企業的數位轉型決策模式：以A公司為例
Developing a Digital Transformation Decision-Making Model for a Plumbing Hardware Manufacturer Via the AHP Method: A Case Study of Company A |
| Authors: | 游靜娟
You, Jing-Juan |
| Contributors: | 陳立民
Chen, Li-Ming
游靜娟
You, Jing-Juan |
| Keywords: | 數位轉型
AHP 層級分析法
TOE 架構
水五金製造業
中小企業
Digital transformation
AHP methods
TOE framework
Plumbing hardware manufacturing
SMEs |
| Date: | 2025 |
| Issue Date: | 2025-08-04 13:43:42 (UTC+8) |
| Abstract: | 隨著科技日益進步，數位轉型已成為各產業發展之關鍵優勢。為深入瞭解中小型製造業在數位轉型過程中的決策依據，本研究選定臺灣中小水五金製造業作為研究對象，並以彰化地區一家具代表性之企業（本研究簡稱 A 公司）為研究個案，旨在釐清推動數位轉型之關鍵影響因素，進而建構一套具實務可行性之決策模式。
本研究以科技－組織－環境（Technology-Organization-Environment, TOE）架構為理論基礎，結合相關文獻建立層級分析法（Analytic Hierarchy Process, AHP）之評估架構，藉此釐清 A 公司在數位轉型決策中各因素之相對重要性，並進一步比較企業資源規劃系統（ERP）與物聯網技術（IoT）兩項方案之適切性，以作為後續推動建議之依據。
研究結果顯示，中小水五金製造業宜採取「由內而外」之轉型策略，將企業內部驅動因素作為推動數位轉型的核心條件。儘管外部構面（如政府政策）具一定影響力，然多數受測者認為其應作為輔助推力，而非主要驅動來源。在轉型方案的評估方面，整體而言由於 IoT 方案之技術構面與組織構面的「員工技能發展」等關鍵因素之表現顯著優於 ERP，被受測者評估為更適合作為數位轉型的方案。
最後，本研究根據分析結果提出具體實務建議，並提出短、中長期分階段之轉型策略，期望能協助中小水五金製造企業在有限資源下穩健推動數位轉型，並作為未來相關研究與實務應用之參考依據。
With rapid technological advancement, digital transformation has emerged as a critical competitive advantage across industries. To better understand the decision-making process involved in digital transformation within small and medium-sized manufacturing enterprises (SMEs), this study focuses on the plumbing hardware manufacturing sector in Taiwan. A representative SME located in Changhua County (hereinafter referred to as Company A) was selected as the case study to identify the key factors influencing its digital transformation and to develop a practical and applicable decision-making model.
Grounded in the Technology-Organization-Environment (TOE) framework and sup-ported by comprehensive literature review, this study employs the Analytic Hierarchy Pro-cess (AHP) to construct an evaluation structure and assess the relative importance of various factors influencing digital transformation decisions in Company A. Based on the results, the study further compares the appropriateness of two digital transformation options—Enterprise Resource Planning (ERP) and the Internet of Things (IoT)—to provide guidance for future implementation.
The findings indicate that SMEs in the plumbing hardware sector should adopt an “in-side-out” transformation strategy, prioritizing internal driving forces as the foundation for digital transformation. Although external factors, such as government policies, exert some influence, most respondents consider them to be supportive rather than primary drivers. Re-garding the evaluation of transformation options, compared to ERP, the IoT solution was assessed as more suitable due to its superior performance in the technological dimension and employee skill development factor under organizational dimension.
Based on these results, the study proposes practical recommendations and outlines a phased transformation strategy encompassing short-term, medium-term, and long-term goals. The findings aim to assist SMEs in the plumbing hardware sector in advancing their digital transformation efforts in a resource-constrained environment and serve as a reference for fu-ture research and practical applications. |
| Reference: | 一、中文文獻
1. 經濟部中小企業處（2022）。2022年中小企業白皮書。經濟部中小企業處。
2. 鄧振源、曾國雄 (1989)，層級分析法(AHP)的內涵特性與應用（上），中國統計學報，第27卷第6期，頁13707-13724。
3. 鄧振源、曾國雄 (1989)，層級分析法(AHP)的內涵特性與應用（下）。中國統計學報，第27卷第7期，頁13767-13870。
4. 盧宗成、簡億如 (2022)，物流業導入數位轉型之關鍵成功因素探討，航運季刊，第31卷第4期，頁51-75。
二、英文文獻
1. Abdallah, Y. O., Shehab, E., & Al-Ashaab, A. (2021). Towards Managing Digital Trans-formation in Manufacturing Industry: Theoretical Framework. In M. Shafik & K. Case (Eds.), Advances in Transdisciplinary Engineering. IOS Press. https://doi.org/10.3233/ATDE210006
2. Albukhitan, S. (2020). Developing Digital Transformation Strategy for Manufacturing. Procedia Computer Science, 170, 664–671. https://doi.org/10.1016/j.procs.2020.03.173
3. Al-Harbi, K. M. A.-S. (2001). Application of the AHP in project management. Interna-tional Journal of Project Management, 19(1), 19–27. https://doi.org/10.1016/S0263-7863(99)00038-1
4. Baker, J. (2012). The Technology–Organization–Environment framework. In Y. K. Dwivedi, M. R. Wade, & S. L. Schneberger (Eds.), Information systems theory: Explain-ing and predicting our digital society (Vol. 1, pp. 231–245). Springer. https://doi.org/10.1007/978-1-4419-6108-2_12
5. Bamidele Micheal Omowole, Amarachi Queen Olufemi-Phillips, Onyeka Chrisanctus Ofodile, Nsisong Louis Eyo-Udo, & Somto Emmanuel Ewim. (2024). Barriers and driv-ers of digital transformation in SMEs: A conceptual analysis. International Journal of Scholarly Research in Science and Technology, 5(2), 019–036. https://doi.org/10.56781/ijsrst.2024.5.2.0037
6. Chirumalla, K., Oghazi, P., Nnewuku, R. E., Tuncay, H., & Yahyapour, N. (2025). Criti-cal factors affecting digital transformation in manufacturing companies. International En-trepreneurship and Management Journal, 21(1), 54. https://doi.org/10.1007/s11365-024-01056-3
7. Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217. https://doi.org/10.1016/j.technovation.2020.102217
8. H, M. H. M., Elkadi, H., & Tazi, N. E. (2023). Identifying and Prioritizing Digital Trans-formation Elements Using Fuzzy Analytic Hierarchy Process. International Journal of Advanced Computer Science and Applications, 14(9). https://doi.org/10.14569/IJACSA.2023.0140986
9. Morakanyane, R., Grace, A., & O’Reilly, P. (2017). Conceptualizing Digital Transfor-mation in Business Organizations: A Systematic Review of Literature. Digital Transfor-mation – From Connecting Things to Transforming Our Lives, 427–443.
10. Özkanlısoy, Ö., & Akkartal, E. (2021). Digital transformation in supply chains: Current applications, contributions and challenges. Business & Management Studies: An Interna-tional Journal, 9(1), 32–55. https://doi.org/10.15295/bmij.v9i1.1673
11. Saaty, T. L. (2004). Decision making—The Analytic Hierarchy and Network Processes (AHP/ANP). Journal of Systems Science and Systems Engineering, 13(1), 1–35.
12. Savastano, M., Amendola, C., Bellini, F., & D’Ascenzo, F. (2019). Contextual Impacts on Industrial Processes Brought by the Digital Transformation of Manufacturing: A Sys-tematic Review. Sustainability, 11(3), 891. https://doi.org/10.3390/su11030891
13. Truong, PhD. N. X. (2023). Adopting digital transformation in small and medium enter-prises: An empirical model of Influencing factorsbased on TOE-TAM integrated. Tạp Chí Nghiên Cứu Tài Chính - Marketing, 45–57. https://doi.org/10.52932/jfm.vi72.352
14. Vogelsang, K., Liere-Netheler, K., Packmohr, S., & Hoppe, U. (2018). Success factors for fostering a digital transformation in manufacturing companies. Journal of Enterprise Transformation, 8(1–2), 121–142. https://doi.org/10.1080/19488289.2019.1578839 |
| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
112363020 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0112363020 |
| Data Type: | thesis |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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