English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 109951/140892 (78%)
Visitors : 46198750      Online Users : 531
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/30373


    Title: 多元工作實務對於科技使用與創新結果影響之研究─以台灣大車隊為例
    Navigating to Diverse Destinations –A Study of Emergent Practices of Taiwan Taxi Cabbies
    Authors: 陳則文
    Chen, Tse-Wen
    Contributors: 溫肇東
    陳則文
    Chen, Tse-Wen
    Keywords: 工作實務
    科技轉移
    創新結果
    衛星定位
    計程車業
    漸衍過程
    work practice
    technology transfer
    innovation outcome
    GPS
    Taxi
    emergent process
    Date: 2007
    Issue Date: 2009-09-11 17:45:44 (UTC+8)
    Abstract: 從工業革命以來,科技造成人類社會快速的進步,而從二十世紀至今,科技導入、科技創新等相關的研究,便成為商業、組織管理、科技管理與心理學領域爭相研究的重點議題,許多證據指出,科技所帶來的結果,卻不如管理者或學者原本所預期,產生了許多「非預期的創新」。

    本研究認為,非預期創新的產生,是因為過去的研究與觀察,是從一個巨觀的角度分析科技所帶來的影響。本研究架構於漸衍過程(emergent)的觀點,以詮釋型(interpretive)質性的研究,透過使用者工作實務(work practice)微觀層次的觀察,來呈現科技與組織的演化。

    透過鼎華科技導入衛星派遣系統成立台灣大車隊的歷程,本研究呈現台灣大車隊中的司機在科技導入前、後的工作方式,以及與科技互動下產生的創新結果。本研究發現,經過七年的時間,台灣大車隊的司機,已經發展出許多不同的創新工作實務,包括預期型工作實務、品牌型創新工作實務與科技型創新工作實務,並且於三種類型的工作創新之中,存在有更豐富、更多元的創新。
    而透過個案的觀察,本研究認為,一種科技可以造成如此迥異的科技採用與結果,可以歸因於產業情境所造就的多樣化工作實務。而本研究的研究方法與結論,可以做為組織與企業進行科技導入與轉移時的參考。
    摘要................................i
    誌謝................................ii
    目錄................................iv
    圖目錄................................vi
    表目錄................................vii
    第一章 緒論................................1
    第一節 研究背景與動機................................1
    第二節 研究目的................................3
    第三節 論文章節安排................................4
    第二章 文獻探討................................5
    第一節 科技主導觀點................................6
    第二節 使用者意圖觀點................................9
    第三節 漸衍過程觀點................................13
    第三章 研究方法................................17
    第一節 個案選擇................................17
    第二節 資料搜集................................20
    第三節 資料分析................................24
    第四章 個案描述................................25
    第一節 計程車產業概況...............................25
    第二節 個案公司簡介................................37
    第三節 工作實務描述................................52
    一、 預期創新型實務................................53
    (一) 規律上班型實務................................53
    (二) 定點排班型實務................................56
    (三) 固定區域巡迴型實務...............................59
    二、 品牌型創新實務................................62
    (一) 尊榮體驗型實務................................62
    (二) 企業合作型實務................................66
    (三) 顧客關係管理型實務...............................70
    三、 科技型創新實務................................74
    (一) 逐水草而居型實務................................74
    (二) 系統破解型實務................................78
    (三) 資料庫建立實務................................82
    第五章 研究發現與討論...............................90
    第一節 研究發現與分析................................90
    第二節 工作實務分析................................92
    第三節 研究貢獻................................97
    一、 理論貢獻................................97
    二、 實務貢獻................................102
    第六章 結論與建議...............................107
    第一節 研究結論................................107
    第二節 研究限制................................109
    第三節 研究建議................................109
    參考文獻................................111
    附錄................................119
    Reference: 一、 中文部份
    1. 王亨佳,「使用者社群創新協作平台建構之研究-以數位內容產業為例」,政治大學科技管理研究所碩士論文,民93年。
    2. 王盈勛,「軟體產業的顧客知識運用、產權與組織型式」,政治大學科技管理研究所博士論文,民92年。
    3. 台北市政府交通局,「九十一年度臺北地區計程車營運情形調查」,台灣省政府交通處委託警察大學交通系,民89年。
    4. 台北市政府交通局,「九十三年度臺北地區計程車營運情形調查」,台灣省政府交通處委託警察大學交通系,民91年。
    5. 朱蓓儀,「資訊科技對組織扁平化影響-探討台灣企業導入Intranet之組織變化」,元智大學資訊管理研究所碩士論文,民90年。
    6. 吳思華,「策略九說—策略思考的本質」,臉譜出版,民89年。
    7. 周文生,「台灣省八十七年度計程車評鑑及其管理改善之研究」,台灣省政府交通處委託警察大學交通系,民85年。
    8. 周文生,「八十九年度臺北地區計程車營運情形調查」,台灣省政府交通處委託警察大學交通系,民87年。
    9. 林柏州,「資訊科技採行對組織變革影響之研究─詮釋架構的觀點」,玄奘大學公共事務管理學系碩士論文,民93年。
    10. 侯勝宗,「科技心理擁有感、在地知識與科技採用:科技意會觀點」,政治大學科技管理研究所博士論文,民95年。
    11. 洪軍爝、余文民、楊子葆,「先進車隊派遣系統應用於計程車管理之個案研究:新加坡的經驗」,都市交通季刊,第94 期,民86年。
    12. 莊子駿,「無線電計程車智慧型派遣系統之研究」,中華大學科技管理研究所碩士論文,民93年。
    13. 黃國平,「計程車無線電叫車業務特性暨台南地區經營成果分析」,都市交通季刊,第65期,民80年。
    14. 蕭瑞麟,「不用數字的研究—鍛鍊深度思考力的質性研究」,培生教育出版,民96年。
    15. 蕭瑞麟、吳思華、侯勝宗,「城市遊俠(A):臺灣大車隊轉移衛星派遣系統」,96年度ITIS產業顧問培育研習課程資料,民96年。
    16. 蕭瑞麟、吳思華、侯勝宗,「城市遊俠(B):臺灣大車隊轉移衛星派遣系統」,96年度ITIS產業顧問培育研習課程資料,民96年。
    二、 英文部份
    1. Archibugi, D. & Pianta, M. (1996). Measuring technological change through patents and innovation surveys. Technovation, 16: 451-468.
    2. Attwell, P. & Rule, J. (1984). Computing and organizations: what we know and what we don’t know. Communications of the ACM.
    3. Barley, Stephen R. (1986). Technology as an Occasion for Structuring: Evidence from Observation of CT Scanners. Administrative Science Quarterly, 31: 78-108.
    4. Barras, R. (1986). Towards a Theory of Innovation in Services. Research Policy, 15(4): 161-173.
    5. Bendifallah, S. & W. Scacchi. (1987). Understanding Software Maintenance Work. IEEE Trans. Software Engrg.
    6. Blau, P. M., Falbe, C. M., McKinley, W., & Tracy, P. K. (1976). Technology and Organization in Manufacturing. Admin. Sci. Quart., 21: 20-40.
    7. Bowen, D. E. & Schneider, B. (1988). Service Marketing and Management: Implications for Organizational Behavior. Research in Organizational Behavior, 1(10).
    8. Carter, N. M. (1984). Computerization as a Predominate Technology: Its Influence on the Structure of Newspaper Organizations. Acad. Management J., 27: 247-270.
    9. Cincianntelli, S. & Magdison, J. (1993). From Experience: Consumer Idealized Design: Involving Consumers in the Product Development Process. Journal of Product Innovation Management, 10: 341- 347.
    10. Dahlman, S. (1986). User Requirements. A Resource for the Development of Technical Products. Dept. of Consumer Technology, Chalmers Univ. of Technology, Gothenberg, Sweden.
    11. Dawson, P. & McLaughlin I. (1986). Computer Technology and the Redefinition of Supervision: A Study of the Effects of Computerization on Railway Freight Supervisors. J. Management Studies, 23: 116-132.
    12. DeSantics, G. & Poole, M. S. (1994). Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory. Organization Science, 5(2): 121-147.
    13. Eason, K. (1988). Information Technology and Organizational Change. Taylor & Francis.
    14. Evangelista, R. (2000). Sectoral patterns of technological change in services. Economics of Innovation and New Technology, 9: 183-221.
    15. Fountain, Jane E. (2001). Building the Virtual State: Information Technology and Institutional Change. Washington D.C. Brookings Institution Press.
    16. Franz, C. R., Robey, D., & Koeblitz, R. R. (1986). User Response to an Online Information System: A Field Experiment. MIS Quart., 10: 29-42.
    17. Galbraith, J. R., (1977) Organization Design. Addison-Wesley, Reading, MA.
    18. Gallivan, M.J. (1996). Strategies for Implementing New Software Processes: An Evaluation of a Contingency Framework, SIGCPR/SIGMIS ’96, Denver Colorado.
    19. Gasser, L. (1986) The Integration of Computing and Routine Work. ACM Trans. Office Information Systems. 4, 3: 205-225.
    20. Giddens, A. (1984). The Constitution of Society: Outline of the Theory of Structuration. Cambridge: Polity Press.
    21. Giddens, A. (1986). The Constitution of Society. Polity Press Cambridge
    22. Heintze, T. & Bretschneider, S. (2000). Information Technology and Restructuring in Public Organizations: Does Adoption of Information Technology Affect Organizational Structures, Communications, and Decision Making? Journal of Public Administration Research and Theory, 10(4): 801-830.
    23. Hou, S. T. (In press). Comfort Taxi: Managing Service Supply Chain in Transportation Industry. IEEE.
    24. Hou, S. T. (2007). Critical Curse:Variegated Social Influences in Blocking Critical Mass of Users. Unpublished.
    25. Hsiao, R. L., Hou, S. T., & Wu, S. H. (In press). Sensitive Cabbies: Ongoing Sense-making withing Technology Structuring. Information and Organization Journal.
    26. Klatzky, S. R. (1970). Automation, Size, and the Locus of Decision Making: The Cascade Effect. J. Business, 43: 141-151.
    27. Kling, R. (1978). The Impacts of Computing on the Work of Managers, Data Analysts, and Clerks. Public Policy Research Organization, University of California, Irving.
    28. Kling, R. (1987). Defining the Boundaries of Computing Across Complex Organizations. Critical Issues in Information Systems Research. John Wiley, New York.
    29. Kling, Rob & Gerson, Elihu. (1977). The Social Dynamics of Technical Change in the Computer World. Symbolic Interaction, Volume 1, Number 1.
    30. Kling, Rob. (1973). Towards a Person-Centered Computer Technology, Proceedings of 1973 ACM National Conference: Computers in the Service of Man. Association for Computing Machinery, New York.
    31. Knuth, D. (1973) The Art of Computer Programming, Vol. 3, Sorting and Searching, Addison-Wesley.
    32. Leavitt, H. J., & Whisler, T. L. (1958). Harvard Business Review, 36: 41-48.
    33. Lindblom, C. E. (1959). The Science of Muddling Through. Public Administration Review, 19(2): 79-88.
    34. Lucas, Henry. (1974). Toward Creative Systems Design. Columbia University Press, New York.
    35. Lucas, Henry. (1975). Why Information Systems Fail. Columbia University Press, New York.
    36. Malone, T. W. (1995). Commentary on Suchman Article and Winograd Response. CSCWJ, 3(1): 36-38.
    37. Markus, M. L. (1994). Finding a Happy Medium: Explaining the Negative Effects of Electronic Communication on Social Life at Work. ACM Transactions on Information Systems. 26(6): 119-149.
    38. Markus, M. Lynne; Robey, Daniel. (1988) Information Technology and Organizational Change: Causal Structure in Theory and Research. Management Science, 34(5): 583-598.
    39. Martin, James. (1973). Design of Man-Computer Dialogues. Prentice Hall, Inc.
    40. Miozzo, M. and Soete, L. (2001). Internationalisation of services: a technological perspective. Technological Forecasting and Social Change, 67: 159-185.
    41. Olson, M. H. (1982). New Information Technology and Organizational Culture. MIS Quart, 6: 71-92.
    42. Orlikowski, W. J. (1992). The Duality of Technology: Rethinking the Concept of Technology in Organizations. Organization Science, 3(3): 398-427.
    43. Orlikowski, W. J. (1996). Improvising Organizational Transformation Over Time: A Situated Change Perspective. Information Systems Research, 7(1): 63-93.
    44. Orlikowski, W. J. (2000). Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations. Organization Science, 11(4): 404-428.
    45. Oualltz, Joseph. (1970). The Effects of Time-sharing on the Jet-Vac Corporation: A Case Study. Unpublished manuscript, M.I.T.
    46. Pavitt, K. (1984). Patterns of technical change: towards a taxonomy and a theory. Research Policy, 13: 343-373.
    47. Pfeffer, J. (1982). Organizations and Organization Theory. Pitman, Marshfield, MA.
    48. Prahalad, C. K. & Ramaswamy, V. (2002). The Co-creation Connection. Strategy Business, 2(27): 1-12.
    49. Robey, D. (1977). Computers and Management Structure: Some Empirical Findings Re-examined. Human Relations, 30: 963-976.
    50. Robey, D. (1981). Computer Information Systems and Organization Structure. Comm. ACM, 24: 679-687.
    51. Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press
    52. Saiton, Gerard. (1972). What is Computer Science? Journal of the ACU, 30(1): 1-2.
    53. Shepard, Jon. (1970). Automation and Alienation. MIT Press. Cambridge, Mass.
    54. Simon, H. A. (1973). Applying Information Technology to Organizational Design. Public Administration Review, 33(3): 26-278.
    55. Simon, H. A. (1977). The New Science of Management Decision. Prentice-Hall, Englewood Cliffs, NJ.
    56. Stewart, R. (1971). How Computers Affect Management. MIT Press, Cambridge.
    57. Tether, B. & Howells, J. (2007). Changing Understanding of Innovation in Services. DTI Occasional Papers, Innovation in Services. 9: 21-60.
    58. The URBIS Group. (1977). Computers, Bureaucrats, and Politicians: High Technology in American Local Governments. Public Policy Research Organization, University of California, Irvine. CA.
    59. von Hippel, E. & Thomke, S. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review, 80(4): 74-81.
    60. von Hippel, E. & Urban, G. (1988). Lead User Analysis for the Development of New Industrial Products. Management Science, 34.
    61. Weick, K. E. (1990). Technology as Equivoque: Sensemaking in New Technologies. Technology and Organizations. P. S. Goodman and L. S. Sproull. San Fransisco., Jossey-Bass: 1-44.
    62. Whisler, T. L. (1970). The Impact of Computers on Organizations. Praeger Publishers, New York.
    三、 網路資料
    1. e-cab衛星安全計程車網頁:http://www.e-cab.com.tw/
    2. Google Maps:http://maps.google.com/
    3. 台北市計程車數統計〈2007年版〉。臺北市,監理處:http://www.mvo.taipei.gov.tw/
    4. 台灣大車隊官方網站:http://www.taiwantaxi.com.tw/taiwantaxi/
    5. 交通統計月報〈93年8月版〉【資料檔】,交通部統計處:http://safety.iot.gov.tw/cal/cal_1.asp?sort_no=2
    6. 計程車專用無線電基地台執照統計〈96年8月版〉,國家通訊傳播委員會:http://www.ncc.gov.tw/chinese/Data-statistics/11.2/amateur-supervise.htm
    7. 新加坡交通局(LTA):http://www.lta.gov.sg/
    8. 新加坡康福汽車:http://www.comfort-transportation.com.sg/main.asp
    Description: 碩士
    國立政治大學
    科技管理研究所
    94359006
    96
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0094359006
    Data Type: thesis
    Appears in Collections:[科技管理研究所] 學位論文

    Files in This Item:

    File SizeFormat
    index.html0KbHTML2574View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback