| Reference: | 一、網站資料
1.工業總會服務網，財經文摘
http://www.cnfi.org.tw/kmportal/front/bin/home.phtml
2.天下雜誌網站
http://www.cw.com.tw/
3.中國信託 (2006)，新聞中心：歷史新聞
http://www.chinatrustgroup.com.tw/jsp/newshistory.jsp
4.行政院主計處，政府統計總覽http://www.dgbas.gov.tw/ct.asp?xItem=13213&CtNode=3504
5.行政院金融監督管理委員會 銀行局
http://www.banking.gov.tw
6.全球台商服務網，台灣金融服務業發展趨勢分析
http://twbusiness.nat.gov.tw/asp/industry12.asp
二、英文文獻
1.Abernathy, William J., and James M. Utterback (1978) “Patterns of Industrial Innovation”, Technology Review
2.Bhatt, G. D. (2000) “A resource-based perspective of developing organizational capabilities for business transformation”, Knowledge and Process Management, 7(2), 119-129.
3.Boisot, M., Lemmon, T., Griffiths, D., & Mole, V. (1996), “Spinning a good yarn: The identification of core competencies at curtails”. International Journal of Technology Management. 11(3, 4), 425-440.
4.Booz, Allen & Hamilton (1982), “New Product Management for the 1980s”, Booz, Allen & Hamilton Inc., New York, NY.
5.Bowers, M. R. (1989), “Developing New Services: Improving the Process Makes It Better”, Journal of Services marketing, vol. 13, no. 1, 15-20.
6.Cooper, R. G. and S. J. Edgett (1999), “Product Development for the Service Sector: Lessons from Market Leaders”, Cambridge. MA: Preseus Books
7.Dororthy Leonard-Barton (1992),“Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development”, Strategic Management Journal, Vol. 13, pp. 111-125
8.Dorothy Leonard-Barton (1995),“The Wellsprings of Knowledge”, Harvard
Business School Press
9.Easingwood, C. J. and C. Storey (1991), “Success Factors for New Consumer Financial Services”, International Journal of Bank Marketing, 9(1), pp.3-10.
10.Edgett, S. (1996), “The New Product Development Process for Commercial Financial Services”, Industrial Marketing Management, 25(6), pp.507-515.
11.Gary Hamel and C.K. Prahalad (1994), “Competing for the future” Cambridge, Mass.: Harvard business school Press, p. 227.
12.Gadrey、Gallouj & Weinstein, O. (1995). “New modes of innovation.”International Journal of Service Industry Management, 6(3), 4-16
13.Gallouj, F., & Weinstein, O. (1997). “Innovation in services. Research Policy”26(4-5), 537-556.
14.Grant (1991), “The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation”, California Management Review, Vol. 33, Issue. 3, Spring, pp. 114-135,.
15.Hertog, P. den, Bilderbeek, R. (1998), “Conceptualizing (service) innovation and the knowledge flows between KIBS and their client”Dialogic-SI4S-report no.8, Apeldoorn/Utrecht.
16.Hertog, P den, Bilderbeek, R., Marklund, G. and Miles, I. (1998), “Services in Innovation: Knowledge Intensive Business Services (KIBS) as Co-producers of Innovation”, Report of SI4S project, Step Group.
17.Hertog, P. den, & Bilderbeek, R. (1999). “Conceptualizing service innovation and service innovation patterns “Paper in the framework of the SIID Project, Dialogic, Utrecht.
18.Hill, C.W.L. and G.R. Jones (1998), “Internal Analysis：Building Competitive Advantage “Hill & Jones, Strategic Management Theory, Ch4 & Ch5,
19.Javidan, M.(1998), “Core Competence:What does it mean in practice ? “, Long Range Planning, 31(1): pp.60-71
20.Jon Sundbo (1997), “Service development, Internationalization and Competences”, Working Paper, Innovation in Service
21.Jon Sundbo (1998) ,“Standardization vs. Customization in Service Innovation”,Topical Paper, STEP Group.
22.Jon Sundbo& Faiz Gallouj (1998), “Innovation as Loosely Coupled System in Services”, Topical paper, STEP Group
23.Johnson, S. P., Menor L. J., & Chase, R. B. (2000). “A critical evaluation of the new service development process: Integrating service innovation and service design.” In J. A. Fitzsimmons, & M. J. Fitzsimmons (ed.), New service development-creating memorable experience (154-172), NJ: Sage Publications
24.Kelly, D. and C. Storey (2000), “New Service Development: Initiation Strategy”, International Journal of Service Industry Management, 11(1), pp.45-62.
25.Kessler, E. H. and P. E. Bierly (2000), “Is Fast Really Better? An Empirical Test of the Implications of Innovation Speed”, IEEE Transactions on Engineering Management, Vol.49, No.1, 2002, pp.2-12.
26.Kim and Mauborgne, (1999), “Strategy, value innovation, and the knowledge economy,” Sloan Management Review, 40, 3, pp.41-55.
27.Miles (1996) , “Innovation in Services: Services in Innovation”, Manchester Statistical Society
28.Miles and Boden, (2000), “Introduction: Are Services Special” ,Services and Knowledge Based Economy, London: Continuum
29.Mohan Tatikonda and Valarie A. Zeithaml (2002),“Managing the New Service Development Process: Synthesis of Multi-disciplinary Literature and Directions for Future Research”, chapter in New Directions in Supply Chain Management: Technology, Strategy and Implementation
30.Mohanbir Sawhney, Robert C. Wolcott & Inigo Arroniz, (2006) “The 12 Different Ways for Companies to Innovate”, MIT Sloan Management Review, spring 2006, Vol. 47, No. 3, pp. 75-81.
31.Prahalad & Hamel (1990), “The Core Competence of the Corporation “, Harvard Business Review, May-June.
32.Sundbo, J. (1997). “Management of innovation in services.”The Service Industries Journal, 17(3), 432-455
33.Teece (1982), “Towards and economic theory of the multiproduct firm”, Journal of Economic Behavior and organization, 3, pp.39-63.
34.Ulrick D. and D. Lake (1991), “Organizational capability: creating competitive advantage”, Academy of Management Executive, Vol. 5, No. 1,
35.Wiley, J., & Sons (2003), “The dynamic resource-based view：Capability lifecycles”, Strategic Management Journal, 24, 997–1010.
36.Windrum, P. and Tomlinson, M. (1999) “Knowledge Intensive Services and International Competitiveness: A Four Country Comparison”, Technology and Strategic Management 11(3): 391-408.
三、中文文獻
1.王俊吉(2004)，「金融服務業智慧資本管理之研究－以台灣某公營銀行為例」，靜宜大學企業管理研究所碩士論文。
2.李雅雯(2005)，「服務創新、內部行銷、組織執行力與服務品質關係之研究--以金融業為例」，國立彰化師範大學工業教育與技術學系。
3.林晉寬(1995)，「從資源基礎理論探討資源特性與成長策略之關係」，國立政治大學企業管理研究所博士論文。
4.林盈志(2007)，「企業推動服務創新專案之研究－以卓越服務獎得獎企業為例」，國立政治大學企業管理研究所碩士論文。
5.周春芳(2006)，「創新服務行銷」，五南出版社。
6.高登第(2000)，「柯特勒談行銷─如何創造、贏取並主宰市場」，遠流出版社。譯自Kotler (1999),”Kotler on Marketing , How to Create, Win, and Dominate Markets”.
7.陳威岑(2003)，「創新不確定性、核心能耐與創新策略對新產品績效影響之研究」，國立中央大學企業管理研究所碩士論文。
8.陳嵩(2004)，「新金融商品開發活動之執行品質與績效—台灣銀行業及保險業之研究」，臺大管理論叢JUNE 2004，第十四卷第二期P49-P78
9.陳志杰(2005)，「消費者涉入與供應商涉入對新產品開發績效影響之研究—以金融服務業為例」，靜宜大學管理碩士在職專班碩士論文。
10.陳映樺(2005)，「探討我國老人住宅之服務創新」，國立政治大學科技管理研究所碩士論文。
11.曾繁庚(2007)，「行動加值服務的創新研究」，國立政治大學科技管理研究所碩士論文。
12.張士峰(2003)，「組織能力、組織能耐、組織動能與競爭優勢之關聯性的探討」，國立雲林科技大學企業管理系碩士班碩士論文。
13.張福榮(2005)，「金融行銷」，五南出版社。
14.張惠珠(2005)，「組織公平、組織承諾與服務態度關係之研究－以金融服務業為例」，育達商業技術學院企業管理所碩士論文。
15.廖偉伶(2003)，「知識管理在服務創新之應用」，國立成功大學工業管理科學研究所碩士論文。
16.謝碧鳳(2005)，「服務價值群聚之理論初探」，元智大學管理研究所博士論文
17.闕河楠(1994)，「服務業創新成功因素之硏究：以我國銀行業為例」，國立政治大學企業管理研究所碩士論文。
18.鍾以勇(2003)，「人力資源管理系統、組織能力與組織績效關係之研究─以區域醫院為例」，國立台北大學企業管理學系博士論文。 |
