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| Title: | 在服務經濟環境體系下企業流程管理能力成熟度模型
The Maturity of Business Process-Management Capabilities in a Service-Based Economy |
| Authors: | 莊薏臻
Chuang,Yi Chen |
| Contributors: | 尚孝純
Shang,Shari S. C.
莊薏臻
Chuang,Yi Chen |
| Keywords: | 無
business process management
service-based economy
dynamic capabilities
capability maturity |
| Date: | 2007 |
| Issue Date: | 2010-04-09 14:48:02 (UTC+8) |
| Abstract: | 無
Global investment in process-management technology has vastly increased for the purpose of integrating both external and internal processes with aligned resources to adapt to the changing environment of the service-based economy. The management of business processes in the service-based economy requires dynamic capabilities in order to continuously integrate knowledge, coordinate activities, learn from experience, and reinvent services to acquire and retain customers. A growing pattern within the characteristics of path dependency has been observed in the development of process management capabilities, which evolved from awareness to optimization. This paper reports the findings of a study of the development of process-management capabilities in six companies across two different industries. By tracking the growth of its process-management capabilities, three points are made: (1) organizations develop their business process-management capabilities through five stages, which are awareness, repetition, standardization, management, and optimization; (2) each maturity level is characterized by different business focuses, process designs, knowledge management, measurement methods, and management attitudes; and (3) the development path is characterized by ups and downs and is influenced by both external and internal changes. |
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| Description: | 碩士
國立政治大學
資訊管理研究所
95356010
96 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0953560101 |
| Data Type: | thesis |
| Appears in Collections: | [資訊管理學系] 學位論文
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