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    Title: 企業資源規劃系統導入關鍵成功因素:個案分析
    The Critical Factors in Implimentation of ERP System - Case Study
    Authors: 張子民
    Chang,Tzu Ming
    Contributors: 陳錦烽
    張子民
    Chang,Tzu Ming
    Keywords: 企業規劃資訊系統
    關鍵成功因素
    企業流程改造
    代工生產
    Enterprise Resources Planning(ERP)
    Business Process Reengineering
    Critical Success Factors
    Original Equipment Manufactures
    Date: 2006
    Issue Date: 2010-04-09
    Abstract: 企業從過去單純作代工生產的降低成本、提升產品品質,進而培養研發人才,提供大量客製化訂單生產,到今日面臨國際化與多角化的經營後,如何在競爭激烈的環境中,掌握資源、洞察先機,誰就能贏在關鍵時刻,而運用資訊科技及資訊系統,已成為企業再造及達成企業目標的重要工具。

    但是對於如何導入企業資源規劃系統(ERP)及導入時可能面臨的種種困難,包括最高管理當局是否全力支持、導入時的昂貴軟、硬體費用,導入前後所投入的人力及時間,整個企業流程再造(Business Process Reengineering)專案管理之嚴謹度等,其成敗往往對企業有絶對性影響。

    本研究係針對市場上實際導入ERP系統之電子製造業,一為成功個案,另一為失敗個案為研究對象,探討ERP導入的策略與程序以及效益,最後歸納相關關鍵成功因素(Critical Success Factor)及失敗因素為何,期能對另一製造業及其它要導入企業資源規劃系統的決策參考。
    In the past, enterprises have developed R&D capabilities, better product quality and abilities to fulfill larger amount of customized orders through the process of Original Equipment Manufactures. As the business operations grow multinational and diversified, the adoption of Enterprise Resources Planning(ERP)becomes essential for future business development.

    The successful implementation and introduction of the new ERP system is a critical success or failure factor for the firm. As such, the firm will the full support of senior management, commitment from the Business Process Reengineering project managers have dedicated a great deal of time, human resources and money for hardware and software to ensure that this is a success.

    To help ensure a successful implementation of the ERP system, we have taken two real case studies from the IT industry, where one was seen to be a success and the other one is a failure to learn and identify what the critical factors in implementation of an ERP system in the IT sector.
    Reference: 一、中文部份
    王立志,1999,「系統化運籌與供應鏈管理」,台中市:滄海書局。
    朱麗芬,2000,「國內企業導入ERP 系統之模式探討—以IC 製造業為例」,國立政治大學資訊管理所碩士論文。
    吳仁和、林信惠,2002,「系統分析與設計—理論與實務應用」,第二版,台北:智勝出版社。
    吳振聲,1999,「ERP實施導入工程規範」,1999我國產業生命力之新契機研討會,台北工研院機械所ITIS 主辦。
    房佳緯,1999,「企業導入ERP系統之個案研究」,碩士論文,國立交通大學資訊管理研究所。
    果芸,1999,「對ERP應有的認識」,資訊與電腦,第228 期,pp.40-42。
    許文科,2000,「企業導入ERP的成功關鍵因素探討」,國立台灣科技大學工業管理研究所碩士論文。
    陳政賢,2001,「營建業企業資源規劃導入分析模式之建構」,國立台灣大學土木工程學研究所碩士論文。
    張素碧,2000,「ERP系統在電子業導入成功關鍵因素之研究—個案導入探討」,元智大學工業工程研究所碩士論文。
    彭德全,2000,「企業資源規劃系統之績效評估—個案公司研究」,碩士論文,臺灣大學會計學研究所。
    廖連信,2003,「建置企業資源系統關鍵因素成功因素之探討—以電子通製造業為個案對象」,國立台灣大學資訊管理研究所碩士論文。
    蔡世賢,2003,「企業導入ERP系統之關鍵成功因素探討—個案分析」,私立東海大學管理學院管理研究所碩士論文。
    蔡玟昌,2001,「企業導入ERP系統之績效評估」,國立台灣大學會計學研究所碩士論文。
    蔡育瑩,1999,「台灣電子業導入ERP系統之關鍵成功因素」,國立中興大學資訊管理研究所碩士論文。
    劉士豪,2000,「企業ERP 導入策略與專案績效之研究」,資訊管理學報。
    劉熒潔,2003,「從ERP、SCM、CRM到電子商務」。台北:文魁資訊股份有限公司。
    劉鳳如,1999,「台灣導入ERP 套裝軟體的策略性目標與重要關鍵因素之研究」,台灣大學商研所碩士論文。
    鄭婷方,1997,「從管理顧問產業特質探討台灣管理顧問業之關鍵成功因素」,國立交通大科技管理研究所未出版碩士論文。
    顏美惠,1999,「如何避免導入無效之ERP—訪SAP 台灣分公司總經理蔡宏隆」,《資訊與電腦》。
    二、英文部份
    Bancroft, N., H. Seip, and A. Sprengel. 1998. Implementing SAP R/3. Greenwich: Manning, London.
    Bingi, P., M. Sharma, and J. Godla. 1999. Critical issues affecting an ERP implementation. Information Systems Management, 16, 3: 7-14.
    Callaway, Erin. 1999. Enterprise Resource Planning: Integrating Applications and Business Processes Across the Enterprise. North Carolina: Computer Technology Research Corp.
    Davenport, T. 1998. Putting the enterprise into the enterprise system. Harvard Business Review, 121-131.
    Holland, C. P. and B. Light, 1999. A critical success factors model for ERP implementation. IEEE Software: 30-36.
    Kale, V. 2000. Implementing SAP R/3: The Guide for Business and Technology Managers. Sams Publishing, Jan.
    Kicks, D.and K. E. Stecke. 1995. The ERP Maze: Enterprise Resource Planning and Other Production and Inventory Control Software. IIE Solutions, 27, 8: 12-15.
    Krumwiede, K. R., and W. G. Jordan. 2000. Reaping the promise of enterprise resource system. Strategic Finance (October): 49-52.
    Laughlin, S. P. 1999, An ERP Game Plan. Journal of Business Strategy 20(1): 32–37.
    Light, C. and C. Holland. 2000. Enterprise Resource Planning Systems: Impacts and Future Direction, in Henderson, P. (Ed.) Systems Engineering for Business Process Change: Collected Papers from EPSRC Research Programme, Springer, London: 117-126.
    Mabert, A. V., A. Soni, and M. A.Venkataramanan. 2000. Enterprise resource planning survey of U.S. manufacturing firms. Production and Inventory Management Journal, Second Quarter, 41, 2: 52-58.
    Markus, M. L., S. Axline, D. Petrie, and C. Tanis. 2000. Learning from adopters’ experience with ERP: problems encountered and success achieved. Journal of Information Technology, Vol. 15: 245-265.
    McNurlin, B. 2001. Will users of ERP stay satisfied. Sloan Management Review, 42, 2: 13.
    Parr, A. and G. Shanks. 2000. A model of ERP project implementation. Journal of Information Technology, Vol.15: 289-303.
    Welti, Norbert. 1999. Successful SAP R/3 implementation. Practical Management of ERP Projects.

    參考網站:
    1、Oracle Taiwan(甲骨文網站):http://www.oracle.com/global/tw/index.html
    2、Sap Taiwan(思愛普網站):http://www.sap.com.tw
    3、鼎新電腦網站:http://www.dsc.com.tw
    4、國立中央大學企業資源規劃中心網站:http://www.erp.ncu.edu.tw/modules/news/
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    93932308
    95
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0093932308
    Data Type: thesis
    Appears in Collections:[經營管理碩士學程EMBA] 學位論文

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