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    题名: 打造跨國學習型組織：趨勢科技之個案分析
    Building a transnational learning organization: the case of trend micro incorporated
    作者: 鍾瑞文
    Chung, Cathy
    贡献者: 吳文傑
    Wu, Jack
    鍾瑞文
    Chung, Cathy
    关键词: 學習型組織
    Learning Organization
    日期: 2010
    上传时间: 2011-09-29 18:20:19 (UTC+8)
    摘要: This case study analyze the key concept of the learning organization model and how Trend Micro incorporated practically applied this model to an employee educational program called “Trend Learning Cycle” (also called “TLC”).
    Through literature review, in-depth interview, and company background study; this paper examines TLC’s initial motivations, background of TLC initiation, TLC launch as a major company event, implementation process, and post-TLC review. Key steps and frameworks of TLC extracting the basic concepts of The Fifth Discipline on a learning organization are also stated explicitly.
    Lastly the conclusion and recommendation of this paper includes (1) the analysis on Trend Micro’s attempt of transforming into a learning organization through the people soft skill development and the organization learning process (2) the strategic building block of a learning organization (3) the performance measurement of linking the learning capacity of an organization to firm performance.
    Chapter 1 Introduction 1
    1.1 Research Motive 1
    1.2 Research Objective 2
    1.3 Reasons of initiating Trend Learning Cycle (TLC) 3
    1.4 The purpose of Trend Learning Cycle (TLC) 3
    CHAPTER 2 LITERATURE REVIEW AND RESEARCH METHOD & FRAMEWORK 4
    2.1 Literature Review 4
    2.1.1 Learning Organization Theory 4
    2.1.2 System thinking: Breaking Mental Blocks & Resolving Conflicts 7
    2.1.3 Implementation Strategies for Learning Organization 9
    2.1.4 Using Level of Perspectives and Vision Deployment Model to Enhance Group Learning 10
    2.1.5 Developing Learning Capabilities to Improve Organizational Performance 12
    2.2 Research Method 12
    2.2.1 Interview collection method 13
    CHAPTER 3 CASE STUDY- TREND MICRO INC. 14
    3.1 Company Profile 14
    3.2 Corporate Culture, Vision, Mission, and Strategy of Trend Micro 15
    3.3 Transforming Trend to a True Learning Organization: The Background of Trend Learning Cycle (TLC) initiation 18
    3.4 The Basic Concepts of Trend Learning Cycle1.0 (TLC1.0) 20
    3.5 Launch and Implementation Process of Trend Learning Cycle 1.0 (TLC1.0) 27
    3.6 The example of Vision Deployment Model Implemented into the real practice 34
    3.7 The Physical and Invisible Cost of Implementing TLC1.0 34
    CHAPTER 4 TLC 1.0 RETROSPECT 34
    4.1. Feedback Review for TLC1.0 34
    4.2 Continuous Deployment of TLC2.0 38
    CHAPTER 5 CONCLUSIONS 41
    5.1 Conclusions 41
    5.2 Recommendations 43
    REFERENCES 46
    APPENDIXES 49
    A: Semi-Structured Interview Questions on Implementing TLC1.0 49
    B: Cause and Effect in Shortage of Skillful JM (Source: Trend Micro Intranet) 50
    C: VDM Example for Product Development Group 53
    D: VDM Example for Human Resources Department 54
    參考文獻: [1] Senge, Peter. (1990). The Fifth Discipline: the Art and Practice of the Learning Organization. New York: Doubleday.
    [2] Senge, Peter. (1996). Leading Learning Organizations. Training & Development vol. 50, no. 12: 36-4.
    [3] Senge, Peter., Kleiner, Art., Ross, Richard., Roth, George., Smith, Bryan. (1999). "The Dance of Change" New York: Currency Doubleday.
    [4] Senge, Peter M., Kleiner, Art., Roberts, Charlotte., Ross Richard B., Smith, Bryan J. (1994). The Fifth Discipline Fieldbook New York: Currency Doubleday.
    [5] Roger Schwarz, Anne Davidson, Peg Carlson, Sue McKinney (2005). The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches
    [6] Karash, Richard. (1995). Why a Learning Organization?
    [7] Argyris, C., & Schön, D. (1978) Organizational learning: A theory of action
    perspective, Reading, Mass: Addison Wesley.
    [8] Argyris, C. and Schön, D. (1996) Organizational learning II: Theory, method and
    practice, Reading, Mass: Addison Wesley.
    [9] Bolman, L. G. and Deal, T. E. (1997) Reframing Organizations. Artistry, choice
    and leadership 2e, San Francisco: Jossey-Bass.
    [10] Castells, M. (2001) ‘Information technology and global capitalism’ in W.
    Hutton and A. Giddens (eds.) On the Edge. Living with global capitalism,
    London: Vintage.
    [11] Pedler, M., Burgogyne, J. and Boydell, T. 1997. The Learning Company: A strategy for sustainable development. 2nd Ed. London; McGraw-Hill.
    [12] O’Keeffe, T. 2002. Organizational Learning: a new perspective. Journal of European Industrial Training, 26 (2), pp. 130-141.
    [13] Argyris, C. 1999. On Organizational Learning. 2nd Ed. Oxford: Blackwell Publishing.
    [14] http://en.wikipedia.org/wiki/Learning_organization#cite_note-Pedler-0
    [15] http://tw.trendmicro.com/tw/home/
    [16] Trend Learning Cycle training slides
    描述: 碩士
    國立政治大學
    國際經營管理英語碩士學位學程(IMBA)
    97933020
    99
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0097933020
    数据类型: thesis
    显示于类别:[國際經營管理英語碩士學程IMBA] 學位論文

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