政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/52873
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    Title: 由歸因與權力觀點探討不同對偶關係下的工作情緒議題-總計畫
    Other Titles: Exploring Emotions at Work under Different Dyadic Relationships: the Perspectives of Attribution and Power
    Authors: 蔡維奇;陳建丞;熊欣華;胡昌亞;吳宗祐;黃櫻美
    Contributors: 國立政治大學企業管理學系
    Keywords: 管理科學;工作情緒
    Date: 2012
    Issue Date: 2012-05-18 12:01:16 (UTC+8)
    Abstract: 組織中的員工不論是面對工作任務的挑戰,或是在與人互動過程中,往往 會產生各種情緒經驗,因此情緒可視為組織生活的一部份。本整合計畫將探討 在消費服務、求職、工作三大場域中,工作情緒之相關議題;同時,並致力於 瞭解工作情緒中六大子議題(情緒狀態、情感特質、情緒智力、情緒勞動、情 緒表達與團隊情緒規範),在各工作場域中扮演的角色。此外,早期社會心理 學者提出歸因理論可應用於情緒研究中,因此本整合計畫之各子計畫,研究目 的一即試圖從歸因理論的角度,探討各場域的員工(面試官、服務人員、主管 等)在人際互動過程中,面對互動的另一方,其內在認知之心理歷程如何影響 自身行為與反應;而另一個主要的研究目的則是,進一步探討互動雙方(面試 官-應徵者、服務人員-顧客、主管-部屬)在不同關係取向與相對權力的情況下, 人際雙方彼此情緒相互影響之歷程。 藉此整合計畫,除了可充實工作情緒研究的深度,亦可透過與組織行為、 人力資源管理等相關議題的連結,擴大工作情緒研究的範疇。同時,本整合計 畫也預期能讓參與的學者與研究生,對彼此的研究專長有更多的交流互動,開 啟研究學者間之對話平台,以期研究結果,促進學術界和實務界對於情緒議題 有更深的瞭解和更有效的應用。
    People in the workplace often experience different types of emotions when facing the challenges at work or interacting with others. Therefore, emotion can be an important part in the organizational life. The present integrated project examines emotion issues in the contexts of service workplace, employment, and work areas. These components of work emotions include state affect, trait affect, emotional intelligence, emotion labor, affective displays, and group emotional norms. The main purpose of this three-year integrated project is to deeply understand the roles of work emotions in various work contexts. In addition, social psychologists have proposed that the attribution theory is applicable to the emotion research. As a result, one purpose of the integrated project focuses on the interaction processes between actors and recipients, exploring an appraisal of causes for external evens or actors’characteristics (e.g., customer behaviors, subordinate affect, etc.), and how the cognitive psychological process of recipients (first-line service employee, interviewer, and supervisor) influence recipient’sresponses from the attribution theory perspective. In addition, the second purpose of the integrated project focuses on investigating how the two parties in different relationships and power holders influence each other during their interaction processes. To sum up, we expect that the three-year integrated project can make the following contributions: (1) combine the OB and HR research areas; (2) extend the research scope of work emotion; (3) encourage more interactions between scholars and students through regular discussions and meetings; (4) promote the applications of findings of emotion research; and (5) enhance the exposure of Taiwan emotion research group to the international research community.
    Relation: 應用研究
    研究期間:10108~ 10207
    Data Type: report
    Appears in Collections:[Department of Business Administation ] NSC Projects

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