The study follows action science approach to the problem of nonprofit housing services. After 4 months of action science-based activities, such as organized participant observations, in-depth interviews, field work, and focus group studies, the main findings are (1) mapping tools make better GUI with respect to web-based housing services, and (2) context-aware personalization can translate to better user experiences as an RDFS-based working prototype has been built and tested. A user survey shows high level user satisfaction. Although the case study was carried in a nonprofit housing organization, the practices in action research approach can be applied to other NGOs as well.
Tamkang Journal of Science and Engineering, 14(2), 171-180