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政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 > Item 140.119/63863

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/63863

Title:	The implementation of knowledge management in service businesses
Authors:	Pei-Di Shen,;Tsang-Hsiung Lee,;Tsai, Chia-Wen;Chen, Yi-Fen 李昌雄;沈佩蒂;蔡家文;陳宜棻
Contributors:	資管系
Date:	2008-09
Issue Date:	2014-02-14 16:48:08 (UTC+8)
Abstract:	Knowledge management is increasingly being mentioned in practice and research as a mechanism for gaining competitive advantage. Not only the high-tech industry needs to put knowledge management to use, but also the service industry. This article presents a conceptual framework to provide insights for managers to implement knowledge management in service businesses. Especially, we provide a four-stage approach in this study that was adopted from the processes of knowledge management proposed by Alavi and Leidner (2001) and we suggest two to four strategies for each process.
Relation:	The International Journal of Sociotechnology and Knowledge Development
Data Type:	article
DOI 連結:	http://dx.doi.org/10.4018/jskd.2009070103
DOI:	10.4018/jskd.2009070103
Appears in Collections:	[資訊管理學系] 期刊論文

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