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    Title: 人力仲介公司翻譯員工作壓力來源與工作滿意度之探討
    A Study on Work Stressors and Job Satisfaction of Manpower Agency Translators
    Authors: 田開瑄
    Tian, Kai Xuan
    Contributors: 蔡維奇
    Tsai, Wei Chi
    田開瑄
    Tian, Kai Xuan
    Keywords: 人力仲介公司
    翻譯員
    工作壓力來源
    工作滿意度
    manpower agency
    translators
    work stressors
    job satisfaction
    Date: 2015
    Issue Date: 2015-08-17 14:06:29 (UTC+8)
    Abstract: 台灣在1989年開始引進外籍勞工,根據勞動部調查,截至104年3月底外籍勞工人數已達566,518人。台灣目前對外籍勞工已有一定程度的依賴,且未來對外籍勞工的需求將持續成長。人力仲介公司藉由翻譯人員為企業(雇主)和外籍勞工提供客務。身為第一線員工,翻譯員往往必須站在人力仲介公司角度,同時滿足企業(雇主)與外籍勞工之需求解決問題,如此想必翻譯人員將面臨嚴謹的工作壓力。過去研究發現,當員工感受到壓力時,工作績效會下降;改善員工績效的重要關鍵是在於降低工作壓力、提高員工工作滿意度。在競爭激烈的環境下,如何確保翻譯員之工作績效,是當前人力仲介公司重要課題。
    本研究將探討人力仲介公司翻譯員工作壓力來源與工作滿意度現況,以及探討在不同人口特徵下,工作壓力來源及工作滿意度是否有差異。本文主要以量化研究方式,針對人力仲介公司翻譯員實施問卷調查,有效樣本共計93份。研究結果發現:(一)翻譯員的工作壓力屬於尚可接受程度,主要三大工作壓力來源為:「人際關係」、「工作負荷」及「個人責任」,(二)公司規模之不同,於工作壓力來源之「工作負荷」構面具有顯著差異,(三)翻譯員對其工作評價屬尚頗為滿意,其中「外在滿意」構面分數為最低,(四)公司規模之不同,於工作滿意度之三個構面存在顯著差異。接著,本文以質化研究方式為輔,透過訪談三家人力仲介公司之資深主管與翻譯員,由兩個不同角度瞭解第一階段研究結果之實務現象,以提供人力仲介公司實務管理建議,降低翻譯員的工作壓力,提升其工作滿意度,進而促進其工作績效。
    Reference: 一、中文部分
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    郭維哲、方聰安(2007)。學校組織公平對教師組織公民行為影響之研究以信任及承諾為仲介變項。教育經營與管理研究集刊,2,145-179。
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    二、英文部分
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    Hackman & Oldham (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60, 159-170.
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    Description: 碩士
    國立政治大學
    企業管理研究所
    102363115
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G1023631151
    Data Type: thesis
    Appears in Collections:[企業管理研究所(MBA學位學程)] 學位論文

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