English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 110941/141868 (78%)
Visitors : 47467484      Online Users : 1095
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version
    政大機構典藏 > 商學院 > 會計學系 > 學位論文 >  Item 140.119/95925


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/95925


    Title: 服務部門績效管理制度之設計與應用：以金融業為例
    Authors: 李秀娟
    Contributors: 吳安妮
    李秀娟
    Date: 1999
    Issue Date: 2016-05-10 15:56:05 (UTC+8)
    Abstract: 　　策略和日常營運間往往存在很大的隔閡，如何透過績效管理制度把高階主管訂定出的策略落實到日常營運中呢？企業應依其本身之環境發展出適切務實的績效管理制度。服務部門因其職能、流程與產出的特殊性使得其績效管理較其他部門為複雜且困難，鑑於服務部門人力之重要性將隨社會發展日益增加，本研究將提出一套服務部門之績效管理制度，以衡量並管理服務部門之績效。
    　　本研究乃在探討如何整合平衡計分卡、目標管理、作業制成本管理制度及多來源回饋制度等管理工具在績效管理制度中之角色扮演，期能透過一個合理的邏輯連結，使工具問彼此支援以達成公司目標。
    　　本研究以國內一家銀行之服務部門為研究對象，先探討個案公司現行績效評估制度之缺失，並替個案公司設計一套服務部門通用之績效管理制度，最後，再以企劃考核部門及其員工為例說明應用之情形。
    　　Strategy differs from Operation in many aspects. Performancemanagement system links company strategy to daily operation.With the growing importance of service department, we should notneglect the performance management system in service department.The purpose of this paper is to build up a performance managementsystem for service department.
    　　This paper discusses how to integrate management tools, suchas Balanced Scorecard, Activity Based Costing and Management,Management by Objectives, and Multisource Feedback. Here wecited a commercial bank that has implemented Activity BasedCosting in its service department; the case shows us the followingtopics. First, the failure of the current performance appraisalsystem; second, the way to improve its performance appraisal system;third, an integrated model for performance management system; andfinally, we take two examples to illustrate the integratedperformance management system.
    Description: 碩士
    國立政治大學
    會計學系
    86353030
    Source URI: http://thesis.lib.nccu.edu.tw/record/#A2010000593
    Data Type: thesis
    Appears in Collections:[會計學系] 學位論文

    Files in This Item:

    There are no files associated with this item.



    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback