政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/96966

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 113325/144300 (79%)
Visitors : 51132125 Online Users : 272

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

政大機構典藏 > 社會科學學院 > 公共行政學系 > 期刊論文 > Item 140.119/96966

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/96966

Title:	Motivational Bases and Emotional Labor: Assessing the Impact of Public Service Motivation
Authors:	傅凱若 Hsieh, Chi-Wei;Yang, Kaifeng;Fu, Kai-Jo
Contributors:	公行系
Date:	2012.04
Issue Date:	2016-05-25 16:57:13 (UTC+8)
Abstract:	Emotional labor has become an important topic in the study of organizational behavior, but no research has examined how it is affected in individuals’ motivational bases. Public administration scholars have started to study this concept, but empirical studies are still in their infancy. Focusing on a particular type of motivational base—public service motivation (PSM), this article assesses how PSM and its three dimensions (attraction to policy making, commitment to public interest, and compassion) affect two common emotional labor activities (surface acting and deep acting). Using data from a survey of certified public management students, the results show that PSM is negatively associated with surface acting and positively associated with deep acting. Among the PSM dimensions, attraction to policy making is positively associated with surface acting; compassion is negatively associated with surface acting and positively associated with deep acting; and commitment to public interest is not associated with surface acting or deep acting.
Relation:	Public Administration Review, Vol.72, No.2, pp.241-251
Data Type:	article
DOI 連結:	http://dx.doi.org/10.1111/j.1540-6210.2011.02499.x
DOI:	10.1111/j.1540-6210.2011.02499.x
Appears in Collections:	[公共行政學系] 期刊論文

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML2	996	View/Open

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

Loading...