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Title: | 基於物聯網技術之智能瓦斯供應平台設計與建構 Design and Construction of an IoT-Based Smart Gas Supply Platform |
Authors: | 張家祥 Zhang, Jia-Xiang |
Contributors: | 洪為璽 Hung, Wei-Hsi 張家祥 Zhang, Jia-Xiang |
Keywords: | 瓦斯產業 產業鏈 物聯網(IoT) 主題分析法 設計科學研究法 Gas Industry Industry Chain Internet of Things Thematic Analysis Design Science Research Methodology |
Date: | 2025 |
Issue Date: | 2025-08-04 14:25:13 (UTC+8) |
Abstract: | 為應對傳統瓦斯產業在運輸效率、顧客滿意度與數位轉型上的挑戰,本研究設計與建構一套基於物聯網(IoT)的「智能瓦斯供應平台」,旨在透過IoT殘氣監控與派送規劃,提升營運效率與瓦斯行、師傅及消費者三方協作。本研究採設計科學研究法(DSRM),整合IoT感測器與MQTT協議建構具備殘氣監控及多模組管理的後台系統,並透過質性訪談與主題分析法以及設計科學法,對平台開發與導入過程進行迭代評估與精煉。研究透過主題分析法,辨識出影響平台開發與導入的六大核心主題,包括作為核心影響因素的「商業模式與策略校準」,以及關鍵的「導入障礙:成本與經濟可行性」與「導入障礙:使用者抗拒與習慣變革」等。DSRM的迭代評估揭示了系統從功能複雜的地端設計,轉向簡化網頁版後台、調整感測器通訊與供電策略以提升穩定性等關鍵轉捩點,這些調整旨在應對前述主題所揭示的挑戰,如成本壓力、使用者(尤其師傅)對額外工作與操作複雜性的抗拒,以及平台設計與業者實際商業模式的落差。本研究總結了開發過程中的實務教訓,提煉出適用於傳統產業數位轉型的設計原則,如「功能設計應簡化以降低學習門檻」與「商業模式需優先對齊核心利害關係人需求」。期望本研究成果不僅為瓦斯產業的數位化升級提供理論基礎與實務參考,亦能為其他面臨相似轉型困境的傳統產業邁向智能化管理提供具體指引與啟示。 In order to address the challenges of transportation efficiency, customer satisfaction, and digital transformation in the traditional gas industry, this study designs and constructs an Internet of Things (IoT)-based “smart gas supply platform,” which aims to improve operational efficiency and collaboration among gas companies, engineers, and consumers through IoT residual gas monitoring and delivery planning. This study adopts the design science research methodology (DSRM) to integrate IoT sensors and MQTT protocols to build a backend system with residual gas monitoring and multi-module management, and iteratively evaluates and refines the platform development and introduction process through qualitative interviews, theme analysis, and design science methodology. The study identified six core themes affecting platform development and implementation through thematic analysis, including “business model aligning and strategy” as a central influence, as well as the key “barriers to entry: cost and economic feasibility” and “barriers to entry: user resistance and habit change.” The iterative evaluation of the DSRM revealed a shift away from a functionally complex ground-up design to a simplified web-based backend, The iterative evaluation of the DSRM revealed a critical shift from a functionally complex ground-based design to a simplified web-based backend, and adjustments to sensor communication and power supply strategies to improve stability. These adjustments were made in response to the challenges revealed in the previous themes, such as cost pressures, user resistance to extra work and operational complexity (especially for master craftspeople), and the discrepancy between the platform design and the actual business model of the operator. This study summarizes the practical lessons learned during the development process and extracts the design principles Applicable to the digital transformation of traditional industries, such as “the functional design should be simplified to lower the learning threshold” and “the business model should be prioritized to meet the needs of core stakeholders”. It is hoped that the results of this study will not only provide a theoretical basis and practical reference for the digital upgrading of the gas industry, but also provide specific guidance and inspiration for other traditional industries facing similar transformation dilemmas to move towards intelligent management. |
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Description: | 碩士 國立政治大學 資訊管理學系 111356044 |
Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111356044 |
Data Type: | thesis |
Appears in Collections: | [資訊管理學系] 學位論文
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