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    政大機構典藏 > 商學院 > 資訊管理學系 > 會議論文 >  Item 140.119/118486
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/118486

    Title: Constructing the Smart Hotel Architecture – A Case Study in Taiwan
    Authors: Lai, Wen-Chi
    Hung, Wei-Hsi
    Contributors: 資管系
    Keywords: Smart Hotel;Hotel Management;Service Innovation;Customer Satisfaction
    Date: 2017-10
    Issue Date: 2018-07-09 14:54:24 (UTC+8)
    Abstract: A smart hotel is an intelligent hotel with a range of information technologies working together to let the customers have an honorable and convenient vacation environment. It allows customers to have a profound image about not only the hotel, but also the city and the country. Furthermore, it can increase the customer loyalty and repurchase rate as well. Thus, developing a smart hotel is critical for the hospitality industry in practice. This research presents a case study of a new five star intelligent hotel- Fleur de Chine Hotel at Sun Moon Lake in Taiwan. It describes how they built their digital hotel and virtual housekeeper service platform. Through the networked facilities and integrated information systems, people could get relevant information easily and efficiently. In addition, this smart system could provide hotel customers with the housekeeper service similar to a very important person (VIP) room or a presidential suite.
    Relation: The 17TH International Conference on Electronic Business, INTERNATIONAL CONSORTIUM FOR ELECTRONIC BUSINESS
    Proceedings of The 17th International Conference on Electronic Business (pp. 67-71). ICEB, Dubai, UAE, December 4-8
    Data Type: conference
    Appears in Collections:[資訊管理學系] 會議論文

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