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    Title: 甄選面談中應徵者防禦型印象管理策略及效果之研究
    Authors: 吳祉芸
    Wu, Chih Yun
    Contributors: 蔡維奇
    Tsai, Wei Chi
    Wu, Chih Yun
    Keywords: 防禦型印象管理策略
    Date: 2008
    Issue Date: 2010-04-08 15:40:24 (UTC+8)
    Abstract: 相對於肯定型印象管理,防禦型印象管理是印象管理行為的另一個重要面向,也是近年來漸受重視的議題,但在面談領域的研究相對缺乏,其有效性也未達共識。參酌其他領域的文獻,本研究試圖整合不同理論觀點以求完整周延的看待影響歷程,以探討應徵者防禦型印象管理之效果。為貼近真實情況,本文先進行前導研究,了解業界觀點及真實面談情境中的策略使用頻率。
    Verbal self-presentation tactics comprise the central part of impression management (IM), separated as assertive IM and defensive IM. In job interview settings, assertive IM tactics were once considered as much more frequently used, relative to defensive IM tactics. However, the statistics in recent research shows that over sixty percent of applicants have used defensive IM tactics during interviews, which should not be ignored.
    According to “attitude theory” and “information processing perspective,” the researcher discusses cognitive and affective mechanisms of defensive IM tactics simultaneously. “Perceived applicants’ competence” and “liking toward applicants” are included to capture the interviewers’ cognitive and affective evaluations. Following the findings of pilot studies, the researcher adopts tripartition of defensive IM tactics: apology, excuse, and justification. A 2x2x2 between-subject experiment with video-taped design is conducted to investigate the impact of defensive IM tactics on interviewers’ psychological processes.
    The results show that the main mechanism of justification lies in cognitive evaluation, however, the main mechanisms of apology and excuse are not identified as expectation. These unexpected findings may result from the actor’s non-verbal behaviors. Therefore, another sample is collected for further investigation, and the audio-taped design is used to wipe out the effect of non-verbal behaviors. It shows the influence of apology on liking is supported, though the impact of excuse on perceived competence remains unsupported. These findings provide not only further understanding of interviewers’ psychological processes, but also guidance for the applicants to choose appropriate defensive IM tactics.
    Reference: 104教育網(2007年8月27日)。企銷企劃人員工作技能與學習建議。2007年8月27日,取自http://www.104learn.com.tw/career/marcom/skill.htm。
    尤慧慧 (2005),應徵者外表吸引力與行為對甄選面談決策之影響:以職務性別取向符合程度、顧客接觸需求程度為干擾變項,國立台灣大學商學研究所碩士論文。
    羅逸琁 (2007),工作面談情境中應徵者防衛型印象管理策略應用之有效性研究,國立政治大學企業管理研究所碩士論文。
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    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0923555022
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