政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/59793

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/59793

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题名:	組織內不同支持來源與員工情緒耗竭關係之研究 The effects of different sources of support within the organization on employees emotional exhaustion
作者:	張齡之 Chang, Ling Chin
贡献者:	胡昌亞 Hu, Changya 張齡之 Chang, Ling Chin
关键词:	工作壓力知覺組織支持工作要求工作資源 Occupational Stress, Job Resources Job Demands Coworker Support Supervisor Support Perceived Organizational Support
日期:	2010
上传时间:	2013-09-03 14:42:57 (UTC+8)
摘要:	Using the Job Demands – Resources Model, this study investigates the moderating role of support in the organization, such as coworker, supervisor, and perceived organizational support, in attenuating the relationship between emotional job demand and employees’ emotional exhaustion. A series of hierarchical regression analysis on 237 respondents indicate that emotional job demand is negatively related to emotional exhaustion. With respect to the moderating role of support variables, although both instrumental and emotional support from supervisors are shown to moderate the relationship between emotional job demand and emotional exhaustion, only instrumental support is associated with lower levels of emotional exhaustion. This finding provides evidence for the buffering effect. Findings indicate several promising theoretical and managerial implications, and suggestions for future research.
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描述:	碩士國立政治大學企業管理研究所 98355066 99
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