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Title:	超級市場服務品質之實證研究
Authors:	陳志明
Contributors:	林英峰陳志明
Date:	1988
Issue Date:	2016-05-04 15:12:25 (UTC+8)
Reference:	參考書目: 中文部分: 1.林英峰著，現代生產與作業管理，(商略印書館，民國七十四年元月修訂三版)，頁1218。 2.林英峰著，"服務業作業系統之設計"，中華民國管理科學學會服務業管理學術研討會論文集，民國76年10月。頁13。 3.李培基著「台北市超級市場及其市場區隔之研究」，政治大學企業管理研究所碩士未出版論文，民國六十四年六月，頁40。 4.杉本辰夫著，盧淵源譯，「事務、營業、服務的品質控制」，中興管理顧問公司出版，民國75年，頁107。 5.段樵著，現代生產管理理論在服務行業品質管制上的應用，(臺灣經濟研究月刊，第七卷第五期 6.黃劍虹著，「消費者對超級市場接受性之研究」，政治大學企業管理研究所碩士未出版論文，民國六十八年六月，頁47-48。 7.許文富著，「超股市場之營銷及其發展潛力－台北市的個案研究」，中華農學會報新88期 (台北:中華農產運銷協會編印，民國六十三年十二月)頁83。英文部分: 1. Charvat, Frank J., Supermarket, New York: The Mac-millan Co. 1971, p.7. 2. Cooley, P.C., “An Approach to Modeling Simalation Programs”, Proceedings of the 1974 Winter Simulation Conference, Washington, D.C. January 14-16, 1974, P.47. 3. DiPrimio, Anthony, “Quality assurance in service orgainzations”, 1987, p.7. 4. King, Carol A., “A framework for a service quality assurance system”, Quality Progress, (Sept 1987), pp.27-32. 5. Love lock, Christopher H., “Clossifying Services to gain strategic marketing indights”, Journal of Marketing, vol.47 (Summer 1983), pp.9-20. 6. Maister, David H., The Psychology of Waiting Lines, D.C. Health and Company, 1985, PP.113-123. 7. Martin, W.B., “Defining what quality service is for you”, Cornell HRA Quality, Feb 1986, pp.32-38. 8. Parasuraman, A. et. al., "A conceptual model of service quality and its implications for future research", Journal of Marketing Vol. 49, (Fall 1985), p.42. 9. Sasser, W. Earl, et. al., "Management of Service Operations", (Allyn and bacon, Inc. 1978) PP. 19-21. 10. Schmenner, Roger W., "How can service business survive and prosper?" , Sloan Management Review, (Spring 1986), p.23. 11. Schwartz, Barry, Queuing and Waiting, University of Chicago Press, Chicago, 1975, PP. 167-183. 12. Smith, Hedrick, The Russians, Quadramgle Press, New York, 1975, PP.64-65. 13. Troxell, Joseph R., "Service Time Quality Standards." Quality Progress, Sept. 1981, P.24. 14. Takeachi, Hirotaka, and John A. Quelch, “Quality is more than making a good product”, Harvard Business Review, July-August 1983, pp.139-145.
Description:	碩士國立政治大學企業管理學系
Source URI:	http://thesis.lib.nccu.edu.tw/record/#B2002005599
Data Type:	thesis
Appears in Collections:	[Department of Business Administation] Theses

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