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Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/111919

Title:	Sincere or insincere? Exploring the relationship between emotional labor and innovative behavior 真心或矯情？情緒勞務和創新行為之關係
Authors:	侯勝宗連婉茜 Hou, Sheng-Tsung Fan, Hsueh-Liang Lien, Wan-Chien
Contributors:	科技管理與智慧財產研究所
Keywords:	emotional labor;innovative behavior;competitive climate
Date:	2015-09
Issue Date:	2017-08-10 17:02:14 (UTC+8)
Abstract:	Previous researches on emotional labor have shown that the display of required emotions has an effect on the performances of the employees. How individual employees respond to customers and adjust their emotions accordingly can be considered a demonstration of innovative behavior. However, there exists limited prior literature examining how emotional labor influences an employee`s innovative behavior. Collecting cross-level data from male truck drivers employed by a large transportation company in Taiwan, this study tested the relationships among role identification, emotional labor (surface acting and deep acting), innovative behavior, and the cross-level moderation effects of competitive team climate. The results revealed different mechanisms through which emotional labor influences innovative behavior. Employees with high role identification are likely to engage in deep acting, and consequently emerge higher on scores of innovative behavior. Furthermore, a competitive team climate strengthens the relationship between surface acting and innovative behavior. ©, 2015, College of Management Press. All right reserved.
Relation:	NTU Management Review, 25(3), 67-100 臺大管理論叢
Data Type:	article
DOI link:	http://dx.doi.org/10.6226/NTUMR.2015.JUN.OB07
DOI:	10.6226/NTUMR.2015.JUN.OB07
Appears in Collections:	[Department of Business Administation] Periodical Articles

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