政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/111919
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    题名: Sincere or insincere? Exploring the relationship between emotional labor and innovative behavior
    真心或矯情?情緒勞務和創新行為之關係
    作者: 侯勝宗
    連婉茜
    Hou, Sheng-Tsung
    Fan, Hsueh-Liang
    Lien, Wan-Chien
    贡献者: 科技管理與智慧財產研究所
    关键词: emotional labor;innovative behavior;competitive climate
    日期: 2015-09
    上传时间: 2017-08-10 17:02:14 (UTC+8)
    摘要: Previous researches on emotional labor have shown that the display of required emotions has an effect on the performances of the employees. How individual employees respond to customers and adjust their emotions accordingly can be considered a demonstration of innovative behavior. However, there exists limited prior literature examining how emotional labor influences an employee's innovative behavior. Collecting cross-level data from male truck drivers employed by a large transportation company in Taiwan, this study tested the relationships among role identification, emotional labor (surface acting and deep acting), innovative behavior, and the cross-level moderation effects of competitive team climate. The results revealed different mechanisms through which emotional labor influences innovative behavior. Employees with high role identification are likely to engage in deep acting, and consequently emerge higher on scores of innovative behavior. Furthermore, a competitive team climate strengthens the relationship between surface acting and innovative behavior. ©, 2015, College of Management Press. All right reserved.
    關聯: NTU Management Review, 25(3), 67-100
    臺大管理論叢
    数据类型: article
    DOI 連結: http://dx.doi.org/10.6226/NTUMR.2015.JUN.OB07
    DOI: 10.6226/NTUMR.2015.JUN.OB07
    显示于类别:[企業管理學系] 期刊論文

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