| Reference: | 一、中文部分：
1. 王保進（民86），「大學教育評鑑之內涵分析」，大學評鑑，台北：五南出版社，161-217。
2. 王保進（民82），「高等教育表現指標之研究」，國立政治大學教育研究所未出版博士論文。
3. 王俊如（民81），「高等教育行銷之研究」，國立政治大學企業管理研究所未出版碩士論文。
4. 吳大猷（民81），教育問題，台北：遠流出版社。
5. 吳清山、林天佑（民83），「全面品質管理及其在教育上的應用」，初等教育學刊，第三期，1-28。
6. 金耀基（民72），大學之理念。台北：時報文化出版公司。
7. 林文瑛（民90），「大學的理念、教育品質與大學評鑑制度」，新世紀大學教育。台北：前衛出版社。
8. 林清風（民89），活化團結圈推動指引：讓持續改善精神在企業內生根成長，台北：中衛發展中心。
9. 馬信行（民86），「大學評鑑指標適切性之評析」，大學評鑑，台北：五南出版社，101-160。
10. 張家宜（民89），「大學教育品質管理與學生滿意度之實證研究」，淡江人文社會學刊，第十一期，27-54。
11. 莊惠文（民88），「大學教學評鑑指標建構之研究」，國立台北師範學院國民教育研究所未出版碩士論文。
12. 許雅嵐（民89），「校友對高等教育滿意程度之分析─以淡江大學為例」，淡江大學國際貿易研究所未出版碩士論文。
13. 陳師榕（民87），「國民小學級任教師全面品質管理特質與班級經營效能之相關研究」，國立政治大學教育研究所未出版碩士論文。
14. 陳耀茂（民87），中小企業品質經營實戰，台北：書泉。
15. 黃承昱（民84），「大專院校學生教育滿意度之研究-以銘傳管學院為例」，銘傳大學管理科學研究所未出版碩士論文。
16. 盧增緒（民81），「大學教育目標之爭議」，發表於國立台灣師範大學等舉辦之：大學教育學術研討會，台北：國立台灣師範大學。
17. 魏如妤（民87），「美國大專院校學生滿意度之研究」，淡江大學美國研究所未出版碩士論文。
18. 蘇錦麗（民86），高等教育評鑑理論與實際，台北：五南出版社。
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