Loading...
|
Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/49284
|
| Title: | 國際商務溝通職能模型之建構與評鑑工具之發展
The construction of international business communication competency model and the development of assessment tool |
| Authors: | 吳春慧
Chun-Hui Wu |
| Contributors: | 黃秉德
吳春慧
Chun-Hui Wu |
| Keywords: | 國際商務溝通
職能模型
跨文化職能
溝通職能
職能評鑑
觀察量表
International Business Communication
Competency Model
Cross-cultural Competence
Communication Competence
Comopetency Assessment
Observation Scale |
| Date: | 2009 |
| Issue Date: | 2010-12-08 02:03:35 (UTC+8) |
| Abstract: | 本研究探究在進行跨國商務溝通時，所應具備職能為何，藉由文獻探討、訪
談、專家會議和問卷調查等方式確立國際商務溝通職能模型，並且針對一真實課
程進行評鑑工具的發展和驗證，以瞭解工具和課程的有效性。
根據研究的結果，確立了台灣人才在全球舞台上的國際商務溝通職能包含三
個層次、九個構面，即為基礎、加分和目標三層次，敏感度、同理心、積極性、
彈性、商業專業能力、運用語言能力、傳遞訊息能力、傾聽能力、和建立共識等
九個構面，並且根據這九個構面發展出每一構面的行為指標。而評鑑工具的發展
上，經過信度、效度和鑑別度的分析，確認評鑑工具的有效性。而後進行課程有
效性分析，發現課程的介入確實顯著提昇學生的職能展現。
本研究所建構的職能模型和評鑑工具皆通過考驗和證實，最後研究者提供在
教育訓練、評鑑和未來研究的建議。
The purpose of this study is to explore what is the necessary competency for
international business communication and use them to develop the assessment tool.
Through literature review, expert interviews, expert panel and questionnaire survey, the
study builds the international business competency model and assessment tool to offer
a structure helping Taiwanese talents to go on the world stage smoothly.
According to the result, there are three levels and nine dimensions in the
international business competency for Taiwanese. It includes “must have”, “nice to
have” and “goal” levels, which contain sensitivity, sympathy, aggressiveness,
flexibility, business profession ability, language using ability, message delivering
ability, listening and achieving consensus. Moreover, the research also develops
behavior indicators for each dimension. In the part of assessment tool, the efficacy is
confirmed by reliability, validity and discrimination analysis.
The international business communication competency model and assessment
tool are all confirmed the efficacy. In the end, the researcher provides the suggestions
for training, assessment and follow-up academic studies. |
| Reference: | 一、中文部分
王小華、車宏生（2004）。評價中心的評分維度和評分效果。心理科學進展，12(4)：
p601-607。
王彥程（2000）。台灣企業員工人際溝通能力之衡量及其量表發展之研究。長榮
管理學院經營管理研究所未出版碩士論文。
李秀珠、遲嫻儒（2004）。組織中上行影響策略之研究：比較西方及中國式上行
影響策略之差異。新文學研究，80：p89-126。
余民寧（民95）。潛在變項模式：SIMPLIS 的應用。台北：高等教育。
余致力（2003）。公務人員考績制度改進之研究。台北：考試院研究發展委員會。
金堅副（2004）。英語教學與學生忍受不確定及猜測策略之相關性。英語教育電
子月刊。2009 年10 月31 日， 取自：
Lundstrom, J.T. (2007). A new use of frame-of-reference training: improving reviewers
inferences from biodata information. Kansas State University, Manhattan,
Kansas.
Mansfield, R. S. （ 1996 ） . Building competency models: Approaches for HR
professionals. Human Resource Management, 35(1), 7-18.
Matthewman, J.（1996）. Trends and Developments in the Use of Competency
Framework. Competency, 4(1), 2-11.
Matveev, A. V.（2004）. Describing Intercultural Communication Competence:
In-Depth Interviews with American and Russian Managers. Qualitative Research
Reports in Communication, 5, 55-62.
http://ejee.ncu.edu.tw/showarticles.asp?CO_no=689
McClelland, D. C.（1973）. Testing for competence rather than for intelligence.
American Psychologist, 28,1-14.
Milkovich, G. T., & Newman, J. M. （1999）. Compensation (6th ed.). New York:
McGraw- Hill.
Muchinsky, P. M.（1999）. Psychology Applied to Work (6th). CA: Wadsworth/
Thomson Learning
Nishimura, S., Nevgi, A., & Tella, S. (n.d.). Communication style and cultural features
83
in high/low context communication cultures: A case study of Finland, Japan and
India. Retrieved June 9, 2010, from
周文欽等（1997）。研究方法概論。台北：國立空中大學。
http://www.seppotella.fi/nishimuranevgitella299.pdf
OECD（2005）. The definition and selection of key competencies: Executive summary.
Paris: Author. Available at www.oecd.org/dataoecd/47/61/35070367.pdf
O`Neill, E.J. （ 2009, May） . Intercultural competence development: ICT-based
intercultural teaching and learning for public schools in the U.S. and Korea. In
D.M. Hoffman （ chair ） , Multiculturalism and Intercultural Understanding:
Enhancing Education Potentials for the 21st Century. World Civic Forum, Seoul,
Korea.
Ramsey, R.D.（1994）. The Role of Communication in Global Business. Bulletin of the
Association for Business Communication, 57(1), 45-47.
官淑如、許永洲（2007）。文化創意產業之專業能力指標發展模式初探—以數位
Rosenblatt, S.B., Cheatham, T.R. & Watt, J.T.（1982）. Communication in Business
(2nd ed). Englewood Cliffs, N.J. : Prentice-Hall.
Scott, J. C.（1994）. Teaching an international business communication course. Bulletin
of the Association for Business Communication, 57(1), 44-45
Scott, J.C.（1999）. Developing cultural fluency: The goal of international business
communication instruction in the 21st century. Journal of Education for Business,
74(3), 140-143.
Sercu, L.（2004）. Assessing intercultural competence: a framework for systematic test
development in foreign language education and beyond. Intercultural Education.
15(1), 73-89.
媒體設計從業人員為例。文化創意產業研討會。雲林：環球技術學院。
Shockley-Zalabak, P. S.（2009）. Fundamentals of organizational communication:
Knowledge, sensitivity, skills, values (7th ed.). Needham Heights, MA: Allyn &
Bacon.
Sinnott, G. C., Madison, G. H., & Pataki, G. E.（2002）. Competencies: Report of the
competencies workgroup, workforce and succession planning work groups. New
York State Governor’s Office of Employee Relations and the Department of
Civil Service.
Spencer, L.M. & Spencer, S.M.（1993）. Competence at work: Model for superior
84
performance. New York: John Wiley & Sons, Inc.
吳秉恩（1985）。管理才能發展文獻研討，台北：中國經濟企業研究所。
Stier, J. （ 2003 ） . Internationalization, ethnic diversity and the acquisition of
intercultural competencies. Intercultural Education, 14(1), 77-91.
Stier, J.（2006）. Internationalisation, intercultural communication and intercultural
competence. Journal of Intercultural Communication, 11, 1-11.
Stotesbury, H.（2009）. A University Course in English Business Communication and
the Actual Needs of Finnish Business Executives. Nordic Journal of English
Studies, 8(1), 101-122.
Sulsky, L.M., & Kline, T.J.B. (2007). Understanding frame-of-reference training
success: A social learning theory perspective. International Journal of Training and
Development, 11(2), 121-131.
陳玉山（1997）。能力基礎途徑應用在人力資源管理之研究，國立政治大學公共
Tziner, A., Joanis C. & Murphy K. R.（2000）. A comparison of three methods of
performance appraisal with regard to goal properties, goal perception, and ratee
satisfaction. Group & Organization Management. 25,175-190.
Victor, D.A. （ 1992 ） . International business communication. New York:
HarperCollins.
Victor, D.A.（1994）. Advancing research in international business communication.
Business Communication Quarterly, 57, 41-42
Weinert, F.E.（1999）. Concepts of competence: Definition and selection of competencies.
Working paper of the Max Planck Institute for Psychological Research,
Munich, Germany
行政研究所碩士論文。
Xu, K.（2006）. The implications of Confucian and Daoist values for multinationals in
intercultural business communication. Proceedings of 71st Association for
Business Communication Annual Convention. Retrieved November 19, 2009,
from the World Wide Web: http://www.businesscommunication.org/conventions/
Proceedings/2006/07ABC06.pdf
Yeung, A, K.（1996）. Competencies for HR professionals: An interview with Richard
E. Boyatzis. Human Resource Management, 35(1), 19-132.
陳賢芬（2007）。國際貿易百科。台北：宏典文化。
陳書梅（2007），新時代公共圖書館館員通才知能探討，台北市立圖書館館訊，
25(2)，1-15。
陳慧娟（民98）。科技大學學生英語課程能力分級授課研究。國立台灣科技大學
應用外語系碩士論文。
許志隆（2003)。職能辭典(Competency Dictionary)的發展與應用。國立中央大學
人力資源管理研究所碩士論文。
黃芳銘（2006）。結構方程模式理論與應用（第四版）。台北市：五南圖書。
張國雄（2008）。國際行銷學：建構全球行銷能力（第三版）。台北市：前程文化。
張裕隆（1998）。三百六十度回饋（一）。國魂，624，p73-75。
張裕隆（2001）。管理才能測驗發展及信效度分析。應用心理研究，10，p65-95。
張媁雯（2009）。國際人才之跨文化能力及其學習方案。人文與社會科學簡訊。
10(4)，p136-141。
彭世勇（2006）。國籍與職業對跨文化敏感度的影響。浙江大學學報，36(1)，p74~80。
傅秀梅（2007）。國際商務溝通教學設計與教學法初探。黑龍江高教研究，154（2），
p144-146。
鄒晨曦（2007）。商務溝通策略研究。北京工業大學，北京，中國。
趙必孝（2000）。國際化管理—人力資源管理觀點。台北：華泰文化。
鄭淑翎（2010）。績效責任與參考架構訓練對績效考核正確度之影響。國立中央
大學人力資源管理研究所碩士論文。
鄭素鈴（2004）。薪資專業人員職能模型建立之研究。國立中央大學人力資源管
理研究所碩士論文。
鄭晉昌、林俊宏、黃猷悌（2006）。人力資源e 化管理。台北：前程。
蔡櫻枝 (2002)。某公司訓練成果評鑑工具發展。國立中山大學人力資源與管理研
究所暑期專案研究，未出版，高雄。
賴毓潔（2009）。南台灣大學生跨文化能力之研究。國立高雄第一科技大學應用
德語所碩士論文。
二、英文部分
Babcock, R. D., & Du-Babcock, B.（2001）. Language-based communication zones in
international business communication. Journal of Business Communication, 38,
372-412.
Baldwin, T. T., & Ford, J. K. (1988). Transfer of training: A review and directions for
future research. Personnel Psychology, 41, 63–105.
Bisogno, J.（2007, Augest）. Effective Communication in Business. Foodservice
equipment & supplies. Retrieved October 16, 2009, from the World Wide Web:
http://www.fesmag.com/face-to-face/article/CA6506888.html
Boyatzis, R.E.（1982）.The competent manager: A model for effective performance.
81
New. York: Wiley. as cited in Catano, V. M.（1998）, Appendix 1: Competencies:
A review of the literature and bibliography. Canadian Council of Human
Resources Associations. Retrieved October 29, 2009, from the World Wide Web:
http://www.cchra-ccarh.ca/en/phaseIreport/appendix.asp
Canale, M. and Swain, M.（1980）. Theoretical bases of communicative approaches to
second language teaching and testing. Applied Linguistics, 1, 1-47.
Catano, V. M.（1998）, Appendix 1: Competencies: A review of the literature and
bibliography. Canadian Council of Human Resources Associations. Retrieved
October 29, 2009, from the World Wide Web:
http://www.cchra-ccarh.ca/en/phaseIreport/appendix.asp
Chaisrakeo, S. & Speece, M（. 2004）. Culture, intercultural communication competence,
and sales negotiation: a qualitative research approach. The Journal of Business &
Industrial Marketing, 19(4/5), 267-282.
Charles, M.（2007）. “Language Matters in Global Communication: Article Based on
ORA Lecture”, Journal of Business Communication, 44, 260‐282.
Cochran, G.R. （ 2009 ） . Ohio State University Extension Competency Study:
Developing a Competency Model for a 21st Century Extension Organization. The
Ohio State University.
Cronin, J. J.（1995）. A Graduate Communication Course for an Era of Global
Commerce - A Case Study. Business Communication Quarterly, 58(2), 32-39.
Desai, D.（2008）. Improve global communication. Training, 45(8), 16.
Flecher, S.（1997）. Competence-based assessment techniques. London: Kogan Page.
Frazer, T.（2007）. Competency assessment retains talent. The Lawyer. Retrieved
October 22, 2009, from the World Wide Web:
http://www.thelawyer.com/competency-assessment-retains-talent/126438.article
Gray, S. W., & Zide, M. R.（2008）. Psychopathology: A competency-based assessment
model for social workers (2nd ed.). Belmont, CA: Thomson Brooks/Cole.
Griffith, D.A.（2002）. The role of communication competencies in international
business relationship development, Journal of World Business, 37(4), 256-265.
Hill, J.S.（2009）. International business: managing globalization. London: SAGE.
82
Hill, C.W.L.（2007）. International Business: competing in the global marketplace (7th
ed). Boston: McGraw-Hill/Irwin.
Hilton, C.B.（1992）. Japanese international business communication: The place of
English. Journal of Business Communication, 29(3), 253-265.
Hill, L. H., Delafuente, J. C., Sicat, B. L., & Kirkwood, C. K.（2006）. Development of
a competency-based assessment process for advanced pharmacy practice
experiences. American Journal of Pharmaceutical Education. 70(1), 1-11.
Kline, R. B（. 1998）. Principles and practice of structural equation modeling. New York:
Guilford Press.
Lahti, R.K.（1999）. Identifying and Integrating Individual Level And Organizational
Level Core Competencies, Journal of Business and Psychology, 14(1): 59.
Ledford,G.（1995）. Paying for the skills, knowledge, and competencies of knowledge
workers. Compensation & Benefits Review, 27(4), 55-62. |
| Description: | 碩士
國立政治大學
教育研究所
96152014
98 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0096152014 |
| Data Type: | thesis |
| Appears in Collections: | [教育學系] 學位論文
|
Files in This Item:
| File |
Size | Format | |
|---|
| index.html | 0Kb | HTML2 | 281 | View/Open |
|
All items in 政大典藏 are protected by copyright, with all rights reserved.
|
