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    Items for Author "Hsieh, Yen-Hao" 

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    Showing 15 items.

    Collection Date Title Authors Bitstream
    [資訊管理學系] 學位論文 2009 於數位實體服務之期望式服務體驗設計與作業管理方法 解燕豪; Hsieh, Yen Hao
    [資訊管理學系] 會議論文 2011 Evaluating a mechanism for measuring customer expectation in real-time service contexts Hsieh, Yen-Hao.; Yuan, Soe-Tsyr; 解燕豪; 苑守慈
    [資訊管理學系] 會議論文 2010 A s-d logic based approach to input-output analysis for technology spillover Hsieh, Yen-Hao; Yuan, Soe-Tysr; 解燕豪; 苑守慈
    [資訊管理學系] 期刊論文 2019-03 Toward a theoretical framework of service experience: Perspectives from Customer Expectation and Customer Emotion 苑守慈; Yuan, Soe-Tsyr; Hsieh, Yen-Hao
    [資訊管理學系] 期刊論文 2016-01 Can Customer Expectations be Measured in Real Time? 苑守慈; Hsieh, Yen-Hao; Yuan, Soe-Tsyr
    [資訊管理學系] 期刊論文 2016 An Application of Technology-Based Design for Exhibition Services 苑守慈; Hsieh, Yen-Hao; Yuan, Soe-Tsyr
    [資訊管理學系] 期刊論文 2014-02 FCM-Based Customer Expectation-Driven Service Dispatch System 苑守慈; Yuan,Soe-Tsyr; Hsieh,Yen-Hao; Chen,I-Hsuan
    [資訊管理學系] 期刊論文 2014 An innovative approach to measuring technology spillovers in service-dominant logic 苑守慈; Hsieh, Yen-Hao; Yuan, Soe-Tsyr
    [資訊管理學系] 期刊論文 2013-05 Expectation-Based Coopetition Approach to Service Experience Design Hsieh, Yen-Hao; Lin, Yu-Ting; Yuan, Soe-Tsyr; 苑守慈
    [資訊管理學系] 期刊論文 2013-05 Expectation-based coopetition approach to service experience design 苑守慈; Hsieh, Yen-Hao; Lin, Yu-Ting; Yuan, Soe-Tsyr
    [資訊管理學系] 期刊論文 2012-09 Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers Hsieh, Yen-Hao; Yuan, Soe-Tsyr; Liu, Hsiao-Chen; 苑守慈
    [資訊管理學系] 期刊論文 2011-09 A PSO-Based Intelligent Service Dispatching Mechanism for Customer Expectation Management 苑守慈; 解燕豪; Yuan, Soe-Tsyr; Kuo, Ruei-Lin; Hsieh, Yen-Hao
    [資訊管理學系] 期刊論文 2010-07 Using System Dynamics to Analyze Customer Experience Design 苑守慈; 解燕豪; Yuan, Soe-Tsyr; Hsieh, Yen-Hao
    [資訊管理學系] 期刊論文 2010-07 Modeling Service Experience Design Processes with Customer Expectation Management: A System Dynamics Perspective 苑守慈; 解燕豪; Yuan, Soe-Tsyr; Hsieh, Yen-Hao
    [資訊管理學系] 期刊論文 2010-04 A Quantitative Approach to Measure Customer Expectation for Service Innovation within Service Experience Delivery 苑守慈; 解燕豪; Yuan, Soe-Tsyr; Hsieh, Yen-Hao

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