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Items for Author "Hsieh, Yen-Hao"
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Showing 15 items.
Collection
Date
Title
Authors
Bitstream
[資訊管理學系] 學位論文
2009
於數位實體服務之期望式服務體驗設計與作業管理方法
解燕豪
;
Hsieh, Yen Hao
[資訊管理學系] 會議論文
2011
Evaluating a mechanism for measuring customer expectation in real-time service contexts
Hsieh, Yen-Hao.
;
Yuan, Soe-Tsyr
;
解燕豪
;
苑守慈
[資訊管理學系] 會議論文
2010
A s-d logic based approach to input-output analysis for technology spillover
Hsieh, Yen-Hao
;
Yuan, Soe-Tysr
;
解燕豪
;
苑守慈
[資訊管理學系] 期刊論文
2019-03
Toward a theoretical framework of service experience: Perspectives from Customer Expectation and Customer Emotion
苑守慈
;
Yuan, Soe-Tsyr
;
Hsieh, Yen-Hao
[資訊管理學系] 期刊論文
2016-01
Can Customer Expectations be Measured in Real Time?
苑守慈
;
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr
[資訊管理學系] 期刊論文
2016
An Application of Technology-Based Design for Exhibition Services
苑守慈
;
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr
[資訊管理學系] 期刊論文
2014-02
FCM-Based Customer Expectation-Driven Service Dispatch System
苑守慈
;
Yuan,Soe-Tsyr
;
Hsieh,Yen-Hao
;
Chen,I-Hsuan
[資訊管理學系] 期刊論文
2014
An innovative approach to measuring technology spillovers in service-dominant logic
苑守慈
;
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr
[資訊管理學系] 期刊論文
2013-05
Expectation-Based Coopetition Approach to Service Experience Design
Hsieh, Yen-Hao
;
Lin, Yu-Ting
;
Yuan, Soe-Tsyr
;
苑守慈
[資訊管理學系] 期刊論文
2013-05
Expectation-based coopetition approach to service experience design
苑守慈
;
Hsieh, Yen-Hao
;
Lin, Yu-Ting
;
Yuan, Soe-Tsyr
[資訊管理學系] 期刊論文
2012-09
Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr
;
Liu, Hsiao-Chen
;
苑守慈
[資訊管理學系] 期刊論文
2011-09
A PSO-Based Intelligent Service Dispatching Mechanism for Customer Expectation Management
苑守慈
;
解燕豪
;
Yuan, Soe-Tsyr
;
Kuo, Ruei-Lin
;
Hsieh, Yen-Hao
[資訊管理學系] 期刊論文
2010-07
Using System Dynamics to Analyze Customer Experience Design
苑守慈
;
解燕豪
;
Yuan, Soe-Tsyr
;
Hsieh, Yen-Hao
[資訊管理學系] 期刊論文
2010-07
Modeling Service Experience Design Processes with Customer Expectation Management: A System Dynamics Perspective
苑守慈
;
解燕豪
;
Yuan, Soe-Tsyr
;
Hsieh, Yen-Hao
[資訊管理學系] 期刊論文
2010-04
A Quantitative Approach to Measure Customer Expectation for Service Innovation within Service Experience Delivery
苑守慈
;
解燕豪
;
Yuan, Soe-Tsyr
;
Hsieh, Yen-Hao
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